It was a hard-fought campaign, many lost hours on both sides of the brawl, but Natog has emerged victorious!
I have been fighting a running battle with my old cell phone company for the last 6 weeks. I had switched from Helio (aka Sprint) in disgust of their poor cell coverage in my area, and they double charged my account when I made a payment online. Then they took 4 days to get the money back to me.
The trick in dealing with the situation was to have excellent notes. I jotted down everyone's name and ID number I spoke with, dates and times, and highlights of the conversation to jog my memory. As with all cell phone companies their customer service is abysmal. This is intentional, as they don't want to cough up a nickle unless they had to. After 10+ hours on the phone, I have no early cancellation fee, and my account is retroactively canceled to when I ported my number out.
Without good notes, I would have been screwed, with my only recourse to not pay them and then have to deal with a credit agency going after me.
So anytime you have an issue with any company, or the Fedz for that matter.
1) Take good notes. Get ID #'s of the people you talk to with dates and times.
2) Establish your expectations clearly, then don't budge an inch.
4) DO NOT YELL. Explain to them you are very upset with their company, but you don't yell and scream. Tell them you are furious, but it's not their fault so yelling at them will not make anything better. You want the rep to be on your side.
5) If they cannot help you bump up to their supervisor.